Digital Media Base

Operation Stopped: The server is not configured correctly

2019-02-14

When you see that message on iTunes when try to buy or listen some tracks..

That happens sometimes - and the solution is surely not too obvious.

They say - may take place up to 25% of (random) tracks.

quote below

I had the same issue so I called Apple support. They were pretty stumped at first but after 30mins they managed to fix it.

Just head into Settings > General > Reset > Reset Network Settings.

Your phone will restart, you'll have to re-enter your WiFi passwords but it should work fine after that.

Temporary invoicing suspension

2019-02-04

We are very sorry - but have to ask you wait a week to issue invoices.

We just going to obtain VAT ID (required by UK laws with current turnover) and therefore - some calculation scheme will be changed (partners will pay us without VAT deduction but we will deduct it when you do not provide (European or British) VAT ID in the invoice)

So, total royalty amount to receive will not be changed for clients, who not an EU citizen - but EU clients (who provide VAT ID) will receive little bit more royalty - but will be responsible to deal with VAT.

We need some time to implement updated invoicing documents. Thanks for your patience.

Server will be down for hardware update 16.01.2019 at 12:50 GMT

2019-01-15

Attention!

The server will be down for 1-2 hours for hardware upgrade this Wednesday, 16 Jan 2019 from 12:50 to 14-15:00 GMT.

Please close all session prior this time

Sundesire working schedule for New Year

2018-12-30

In accordance with New Year celebration and planned maintenance Sunndesire team will work on the next schedule:

till 30.12.2018 - we work in a normal schedule
31.12.2018 - 03.01.2019 - holidays. Our teams are on holidays, so, we will not process any requests and process releases
4.01, 5.01 - standard business days
6.01 (and probably 7.01) - we closed for maintenance (we moving to new datacenter).
since 8.01 (probably 7.01) - we will work us usual

Happy New Year to our clients, Thanks for the creativity and wish you new hits in 2019! Lets music plays forever!

iTunes delivery deadlines

2018-11-25

If you plan to release new music on Apple Music and the iTunes Store in November and December 2018, check the following delivery deadlines:

Release Date	Delivery Deadline

30 nov 2018	Friday, November 16, 2018
7 dec 2018	Friday , November 30, 2018
14 dec 2018	Friday, December 7, 2018
21 dec 2018	Friday, December 7, 2018
28 dec 2018	Friday, December 14, 2018
4jan 2019	Friday , December 14, 2014

Music submitted after these deadlines may not be available on the desired release date.

Due to the high volume of deliveries and updates we receive during this time of year, we do not recommend making changes between December 18, 2018 and December 28, 2018. Make sure to submit any important content, pricing changes, or clearance changes by the respective deadlines noted in this message.